The Zendesk API is designed to automate and enhance customer support. In the interview below we discuss with DeVaris Brown, Technical Evangelist for Zendesk, how he sees the future of open APIs. This interview is part of a series conducted by ProgrammableWeb and Hojoki (where I work), an aggregation tool for apps such as Google Drive, Dropbox and Evernote, that helps support team work.
Dropbox Chooser is already showing up in your favorite apps. Google launches groups migration to move businesses’ shared mailboxes. Plus Facebook updates its Android SDK and adds a payment tool, Amazon EC2 adds support for FreeBSD, Debian and CentOS, and 15 new APIs.
This week we had 108 new APIs added to our API directory including a video editing service, information genome platform, integration as a service platform, secure website login service and building and energy monitoring service. In addition we covered an extremely simple blogging service. Below are more details on each of these new APIs.
One of the more frustrating things about using business applications is they invariably impose some form of workflow that is baked into software. Vendors have long argued that these workflows are essentially amalgamations of best practices that the vendor has painstakingly aggregated while researching and developing the application.
Zendesk announces Radar, a push notification framework. AT&T Developer Summit 2013 invites developers to hack on AT&T APIs. Plus: Some great advice on what developers want from API Providers, Twilio is hiring engineers at a rate of 20 per quarter, and 20 new APIs.
Google Maps now covers over 25 million building footprints across United States. Developers using Bing Ads V7 need to migrate to V8 by early 2013. Plus: Facebook announces SDK 3.0 Beta for Android, Twistory becomes another Twitter API casualty and 17 New APIs
Since its founding in 2007, Zendesk’s helpdesk system has improved customer service departments and helpdesks around the world with their Zendesk API. Over 20,000 companies (from Sears to Groupon) “trust [Zendesk] with their customers.” Currently, over 20% of tickets generated through Zendesk are come through the Zendesk API. Accordingly, the API is essential to Zendesk’s success and Zendesk constantly seeks feedback to improve its product.
Facebook is making it easier for developers to encourage their users to take advantage of free virtual credits. Amazon is creating a new class of consultants from its new partner network. Plus: ZenDesk gets a new API, Gumroad launches officially and 10 new APIs.