Idiligo is a web service that aims to make the lines of communication between businesses and customers more streamlined and effective. The company achieves this by providing an online platform that combines real-time video, chat and document sharing that can be a useful tool for things like remote meetings and presentations. The Idiligo Inside API is available to developers who wish to integrate this functionality with other websites and applications.
Most people don’t tend to think of APIs as a potentially life threatening issue. But the folks at Rave Mobile Safety have determined that giving first responders access to a wide variety of data sources can save lives. A new Smart911Connect offering from Rave Mobile Safety allows emergency response centers accessing the company’s Smart911 database to leverage a set of APIs to access everything from building floor plans to healthcare records.
In the not too distant future unified communications will be a feature embedded in almost every new Web application, which from a developer perspective means that most end users are going to soon view most existing applications as nothing short of being antiquated.The W3C is currently working out the details of a WebRTC specification that essentially puts support for a real-time communication engine directly in the browser.
At the AT&T Developer Summit in Las Vegas, AT&T made several announcements which included the launch of a new Call Management API, the launch of a new Alpha API Program and several AT&T API platform updates.
If you’re in Antarctica, no Twilio for you. Otherwise, there’s a chance that your country is one of the 40 now supported by the Twilio API. The company announced the news at its annual conference. Most recently, it added 20 new countries, including the ability to have local phone numbers for those countries.
While just about everybody would agree that the “Internet of Things” within the context of machine-to-machine (M2M) applications is one of the next big things on the Web, turning that vision into reality has been problematic because of the lack of standards.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
Video conferencing is one of those killer applications that a lot of people get initially excited about, but wind up seldom using. The reason for this ranges from everything from a lack of interoperability standards to the fact that setting up an appointment to walking down the hall to a another room to use a video conferencing system is more trouble than it’s worth, especially when the setting up of that video conferencing session usually requires an administrator or someone from IT to actually set up.
The changes to the Twitter API continue to upset, confuse and frustrate developers. The latest feature of the Twilio Voice API allows anyone to make complete call queues and the Twilio team is sharing some code for creating a metrics dashboard. Plus: hackathon winners, DoubleClick API updates and 24 new APIs.