To coincide with the start of the API Strategy and Practice Conference today, API management platform 3scale has released a new ebook targeting business leaders looking to understand the commercial advantage of an API business strategy. The ebook, Winning in the API Economy discusses how software is becoming central to any enterprise’s business processes, resulting in the need for API integration to play a major role when mapping out efficiencies and productivity gains for any business workflow or for the entry into new markets.
From lights and switches to people and cars, SmartThings aims at communicating with everyday devices through a smartphone. With the availability of the SmartThings API, developers can add similar functionality with third party applications to create a more automated world. Although SmartThings strongly believes in the power of smart and mobile devices, it believes the inherent intelligence of smart devices will remain limited. Accordingly, SmartThings exists to transfer the “intelligence” of such devices to the application layer, and away from the physical device itself.
Online retail often neglects customer service. Vivocha supplies all the good tools, like live chat and the ability of the customer service rep to see what you are looking at on your screen (with your permission). Beyond that, there are a host of other tools that the customers never see but are critical boosters of productivity, like click to call. The Vivocha API is out to up the customer service game for every business. Its REST API offers access to most of its multichannel features. It joins 43 customer service APIs in our directory.
This week we had 43 new APIs added to our API directory including a service to connect applications to HTTP URLs, online marketplace for event tickets, RSS feed reading service, application monetization platform and human body 3D imaging service. We also covered an API to help with the recruiting process as well as a bug reporting service. Below are more details on each of these new APIs.
Sunlight Foundation has added an API portal to make government more transparent, as well as an interactive query builder. US government turns to open source for its API management solution. Plus: is API management wagging the dog? Also, Philips combines Hue lightbulbs with API for bright idea, and 14 new APIs.
How will you communicate with you customers during downtime? Where will they go to find information and subscribe to updates? You could build your own status page, or you could use one already dedicated to transparency and communication so you could stay focused on your primary business. The StatusPage API monitors downtime and incidents, displays performance metrics, provides notification tools, and is joined by just one other somewhat similar API in our directory.
With the mobile app business rapidly growing and with digital content and digital superstores now being a major player in content distribution, so analytics data needs to shift accordingly. Having tools that enable developers and customers to better understand detailed user demographics and how people are actually using their mobile apps can only mean better business decisions, and of course, better revenue. Enter mobile app analytics service, App Annie; a sophisticated tool that tracks an app’s metrics and provides accurate App Store market data. The App Annie public API adds even more convenience for App Annie Analytics customers by providing them with access to their account data and reports.
The Zendesk API is designed to automate and enhance customer support. In the interview below we discuss with DeVaris Brown, Technical Evangelist for Zendesk, how he sees the future of open APIs. This interview is part of a series conducted by ProgrammableWeb and Hojoki (where I work), an aggregation tool for apps such as Google Drive, Dropbox and Evernote, that helps support team work.