When it comes to providing quality customer service, one of the biggest challenges companies face is making sure their different backend systems are able to communicate with each other, particular when it comes to customer handling. Bella Solutions, a field service automation company, wants to help its customers overcome that problem.
The Atlanta, GA-based company announced an open API that integrates its field service management (FSM) software with SugarCRM. Bella customers who use SugarCRM for sales and marketing can now connect their customer data with Bella for field service management and support.
Bella field service management software is a web-based application that companies can use to schedule, dispatch and manage field technicians. For a monthly fee, customers can access the software online to streamline scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting.
SugarCRM is a Cupertino, CA based company that produces customer relationship management software. Customers use the software for salesforce automation, marketing campaigns, customer support, collaboration and more.
Sugar CRM customers who use the platform to manage sales, marketing and customer support can use the Bella API to seamlessly integrate customer data between the two systems. Now programmers do not have to reenter information into one application that already exists in another.